Refund policy

Refund Policy

At Lovara, all purchases are final. Please read the following carefully before placing your order.

1. No Refunds for Incorrect Orders

We do not offer refunds or exchanges for orders placed incorrectly by the customer. This includes choosing the wrong product, size, style, or color. It is the customer's responsibility to review their order before completing the purchase. Once an order is placed, it cannot be changed, canceled, or refunded based on customer error.

2. Damaged or Defective Products

Refunds or replacements are only available in the case of damaged or defective items. If your item arrives broken, you must follow these steps:

• Email us at shoplovara@gmail.com

• Include your full name, order number, and title the email with the issue (e.g., “Broken Item – Order #1234”)

• Provide clear photo or video evidence of the damage

If approved, you must keep the damaged item in your possession. Do not return the item to us. We will send a replacement product free of charge.

3. Additional Concerns

For any other issues or questions regarding your order or our refund policy, please email us at shoplovara@gmail.com. We are happy to assist within the scope of this policy.